Teresa Teggin bows out.

“The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not to find failures of men, but to remove the causes of failure, to help people do a better job and with less effort”

W. Edwards Deming Out of Crisis


The best lack all conviction, while the worst
Are full of passionate intensity.


William Butler Yeats  The Second Coming


The best tribute I can think of paying to my long-time colleague, Teresa Teggin, who today leaves the company for which we both worked for two decades, is that she is the living embodiment of the kind of leadership Deming described. She’ll be missed by all of us who continue to believe that such inspirational leadership is possible.


On a personal basis, I’ll miss her because with me, and a few like us, she shares the conviction that a person’s worth is not to be measured in the way Auden’s “unknown citizen” has has his worth measured. And that’s as it should be.


The Unknown Citizen


by W. H. Auden


(To JS/07 M 378
This Marble Monument
Is Erected by the State)

He was found by the Bureau of Statistics to be

One against whom there was no official complaint,

And all the reports on his conduct agree

That, in the modern sense of an old-fashioned word, he was a


For in everything he did he served the Greater Community.

Except for the War till the day he retired

He worked in a factory and never got fired,

But satisfied his employers, Fudge Motors Inc.

Yet he wasn’t a scab or odd in his views,

For his Union reports that he paid his dues,

(Our report on his Union shows it was sound)

And our Social Psychology workers found

That he was popular with his mates and liked a drink.

The Press are convinced that he bought a paper every day

And that his reactions to advertisements were normal in every way.

Policies taken out in his name prove that he was fully insured,

And his Health-card shows he was once in hospital but left it cured.

Both Producers Research and High-Grade Living declare

He was fully sensible to the advantages of the Instalment Plan

And had everything necessary to the Modern Man,

A phonograph, a radio, a car and a frigidaire.

Our researchers into Public Opinion are content

That he held the proper opinions for the time of year;

When there was peace, he was for peace:  when there was war, he went.

He was married and added five children to the population,

Which our Eugenist says was the right number for a parent of his


And our teachers report that he never interfered with their


Was he free? Was he happy? The question is absurd:

Had anything been wrong, we should certainly have heard.


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